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Q. What are the ideal dimensions for the image upload for an OunchTag?

A. Make sure that your image is more than 150x150 in dimension in order to get the best scannable result for an OunchTag.

Q. What's the file size limit for the image upload?

A. The limit is 20MB.

Q. How do I scan an OunchTag?

A. Any QR code scanner app should work just as well for scanning OunchTags. You can scan an OunchTag the same way you would a QR code. If you do not have a QR code scanner already installed you can download, OunchScan from both the AppStore and the PlayStore for best scanning results.

Q. My OunchTag doesn't scan, what should I do?

A. The speed of scanning an OunchTag may vary depending on lighting conditions and your mobile device's camera autofocus configurations. Make sure you are in a well-lit environment or use your phone's flash when scanning an OunchTag.

Q. I still can't scan my OunchTag. What do I do now?

A. All OunchTags generated are highly optimized for a successful scan. However, on very rare ocassions, depending on color intensity and contrast of your image, the OunchTag may be difficult to scan. Should you face any such issues in our system, do not hesitate to drop us an email at [email protected] and we'll get back to you as soon as we can.